Terms and conditions of use

 1. Definitions. 

In these Terms and Conditions set out below, Design Conscious is referred to as the ‘Company’.  The ‘Purchaser’ is the person, firm or company which places an order with the Company.  The ‘Supplier’ is the manufacturing company or brand that the Company is an official dealer for.

2. Product Representation

The Company will take all reasonable care to ensure that product details, specification and prices of products appearing on the website and in its literature are up to date and correct at the time when relevant information is uploaded to the Company’s system and website.  Although this information is regularly reviewed by the Company, the product details, specification and prices may not always reflect the position at the moment of an order being placed.  The Company reserves the right to make the Purchaser aware of the up to date position before processing and accepting an order. 

3. Prices

Due to regular amendments to pricing from Suppliers, the Company reserves the right to make the Purchaser aware of new pricing that may not show on the Company’s website before accepting and processing an order. 

Price lists and quotations are provided as standard in British Pound Sterling and VAT is charged at the relevant applicable rate for the UK.  Any delivery charges are not included as outlined section 5. Delivery

4. Samples

The Company at its desecration may agree to provide product samples to a Purchaser or person, firm or company related to the Purchaser.  These samples must be paid for in full & then may be returned to us in the condition in which they were sent and in the original packaging within thirty days of receipt unless otherwise agreed for the original price of the goods to be refunded. We reserve the right not to issue refunds for damaged samples & you must be aware that these may be charged at the full amount, including any delivery costs incurred.  

5. Delivery

All prices shown on the Company’s website and any literature does not include any delivery charges.  Any quotation that may be provided by the Company also does not include any delivery charges unless specifically stated.  

Delivery charges will be quoted as additional, when the Company receives the required delivery address and required quantity of goods.  PO Box numbers and accommodation addresses will not be accepted.  The Company will ship to the UK Mainland only, unless agreed by prior contract.  In some instanced the Company may not be able to ship to some parts of UK Mainland

The lead time of goods will vary depending on supplier and quantity required.  Claims for damages on account of late or incomplete delivery or installation cannot be considered valid. 

If the Company attempts to make a delivery on the agreed delivery / time slot that the Purchaser has accepted and the appropriate person is not present to receive the goods, necessitating a repeat delivery, the Purchaser shall incur any additional charges relating to this, that may include administration fees on top of the additional delivery itself.

The Company will organise any deliveries to the Purchasers given address.  The Company cannot arrange for delivery to addresses that require special access and / or special access equipment, unless stated by the Purchaser at point of purchase so the Company can quote additional costs applicable appropriately.

Should the Purchaser for any reason delay the agreed delivery date or not be able to accept goods on the agreed delivery date, the Company reserves the right to invoice for the storage of goods.

Any goods damaged in transit by a third party must be reported by the Purchaser as soon as practically possible & in writing within 48 hours of delivery.  The risk in the goods shall pass to the Purchaser at the point of delivery and the Company has no responsibility for their safety thereafter. 

hould there be any default on payment by the due date by the purchaser when an order has been placed, the Company reserves the right to withhold delivery until the required payment is made.  This also is applicable to contract orders which may require more than one delivery and / or payment.

6. Cancelled Orders

Should the Purchaser cancel the order, or any part thereof, the Company reserves the right to impose a cancellation charge of 50% of the order value to cover losses the Company would incur in relation to orders that the Company may have placed on its Suppliers that are not cancellable, resulting in excess stock and any additional administration costs.

7. Returned Items

Should the Purchaser wish to return any delivered goods to the Company, the Company must be notified in writing within 7 days of delivery.  The Company will arrange collection of the goods.  The goods must be returned in resale-able condition in the original packaging.  Until goods have been collected and returned to the Company, no refund payment will be made.  Any additional delivery  charges incurred and additional administration fees will be itemised and deducted from the refund value.

8. Payment

Prices are exclusive of delivery charges.  Standard payment terms are paid in full when placing an order via the Company’s website.  Commercial contract Purchasers placing orders not via the website must also pay the applicable amount in full before the order is processed.  Alternatively and only with specific prior agreement and relevant checks by the Company on the Purchaser, a credit account may be provided with maximum payment terms of strictly 30 days from date of invoice.  The Company reserves the right to provide different and specific prices based on operating on an account basis.

VAT is charged at the current UK rate at time of order.

The Company will be entitled to obtain information about the Purchaser from third parties, including but not limited to credit reports to authenticate identity and obtain banking authorisation for a pro forma or account payment.  The Company reserves the right to decline any offer of purchase at any time.

The Company reserves the right to charge companies with more than 50 employee’s interest at 8% above the UK clearing bank lending rate on overdue accounts as per the Late Payment of Commercial Debts (Interest Act 1998).

Irrelevant of delivery of goods to the Purchaser, ownership of goods will not pass to the Purchaser from the Company until the invoice for the goods is paid in full.  Should the Purchaser become insolvent or refuse payment of goods, the Company shall be entitle to repossess the goods that are unpaid.

9. Transactions

The Company reserves the right to withdraw any products from its website at any time and / or remove or edit any information including but not exclusively any product specification details on its website.  The Company shall be entitled to refuse to process a transaction for any reason or refuse service to any person, firm or company at the Company’s sole discretion. 

10. Product Warranties

Product warranties are adhered to in line with the relevant goods Suppliers warranty offering.  Should the Purchaser wish to make a warranty claim, it must be made in writing to the Company.  The Company will then contact the relevant goods Supplier to claim under the warranty terms.  The goods Supplier is then responsible to honour this warranty.  The Company shall not be responsible for any goods Suppliers warranty and the method in which the Supplier may elect to honour the warranty.